I find this both disappointing and unacceptable, and frankly so should Boost customers. DISH needs to set aside its own short-term financial self-interests and live up to its own commentary by investing in helping its customers make the move to a current technology. Listen, this is a manufactured crisis, orchestrated by DISH, and it is about money, not customers. If DISH was really concerned for customers, they would simply take real action and get their customers new phones on time, before the network upgrade happens, just as T-Mobile is doing for affected Sprint customers.
That they continue to refuse to do more to upgrade their customers, denying a great many customers the benefit of more advanced networks at this critical time for connectivity in our society, is indefensible. So rather than defend it, they point fingers at T-Mobile. The good news? Unlimited high-speed data US only. Additional international features available for purchase. Not available for hotspots and some other data-first devices. Tethering: 1GB high-speed data then unlimited on our network at max 3G speeds.
Smartphone usage is prioritized over Mobile Hotspot tethering usage, which may result in higher speeds for data used on smartphone. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. T-Mobile and Sprint customers can earn up to 50x the average U.
T-Mobile and Sprint have merged to create the leader in 5G. What does this mean for you? Sprint customers, welcome to T-Mobile. Qualifying plan and capable device required. Got questions? Building a network for ALL. Why are you not offering free calling to XX country? If I need new devices for my business, will T-Mobile be able to meet my needs?
How can I manage my account virtually? We have many ways T-Mobile for Business customers can interact with us: Manage your account and services, upgrade your phone and more in the T-Mobile Account Hub or in your T-Mobile for Business portal for business and government customers.
Contact your Team of Experts by dialing from your smartphone customers and businesses. Contact your Account team via email or phone directly. How is T-Mobile for Business approaching work that is typically done on-site or in person?
Employees are required to stay home if not feeling well. We are conducting business based on policies set forth by our customers, government agencies and the CDC. Whenever possible, we are supporting typically on-site activities remotely ex.
Can I pay my bill online? I might have a problem paying my bill. What should I do? We are confident that there is no ongoing risk to customer data from this breach. We recognize that many are asking exactly what happened. While we are actively coordinating with law enforcement on a criminal investigation, we are unable to disclose too many details. What we can share is that, in simplest terms, the bad actor leveraged their knowledge of technical systems, along with specialized tools and capabilities, to gain access to our testing environments and then used brute force attacks and other methods to make their way into other IT servers that included customer data.
Since confirming this breach, we have worked around the clock to understand impact and risk to customers and others and have done our very best to be transparent about those impacts as quickly as possible.
This is not a one-and-done process. There is much work to do, and this will take time, and we remain committed to doing our best to ensure those who had information exposed feel informed, supported, and protected by T-Mobile. As our internal investigation has continued, our teams have made supporting our customers a top priority— from answering questions to helping customers get access to tools and best practices that will help them protect their information. As of today, we have notified just about every current T-Mobile customer or primary account holder who had data such as name and current address, social security number, or government ID number compromised.
0コメント